Last updated: 2025-12-01

This Privacy Policy explains how Aivio Care (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our mobile application (“App”) and related services.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Name
Email address
Phone number
Date of birth (if required)

1.2 Health & Fitness Data (If applicable)

We may collect health-related data if you connect a wearable device or grant system permissions:

Heart rate
Steps
Sleep data
Weight / Body composition
Activity metrics
Calories & exercise duration

Health data may come from:

Your wearable device via Bluetooth
Apple Health (HealthKit) data (only if you explicitly allow it)
Manual input by you

1.3 Device Information

Device model
Operating system version
IP address
Log data
Device identifiers (IDFA / Android Advertising ID)

1.4 Usage Data

Features used
Screens viewed
Interaction logs

1.5 Location Information (If applicable)

If you grant permission:

Approximate or precise location
Bluetooth-derived proximity/location
Last-known location of your device (if provided by system APIs)

Used for:

Distance estimation
Time zone / region alignment
Device-related features such as locating or pairing

We do not use location for advertising or tracking.

1.6 Camera Access (If applicable)

If you grant permission:

Used for scanning QR codes during device pairing
Capturing profile photos
Uploading images you voluntarily choose

We do not perform background camera access or use camera data for biometric analysis.

1.7 Photos / Media Library (If applicable)

If allowed:

Selecting profile photos
Uploading user-selected health-related images

We access only the files you choose, not your full gallery.

1.8 Bluetooth Access (If applicable)

If you choose to connect a wearable or health-related device, our App may use Bluetooth to enable secure communication between your device and the App, exclusively for the following purposes:

Pairing and connecting your wearable device
Synchronizing health-related data such as steps, heart rate, sleep, activity metrics, and calories
Maintaining stable communication for live health tracking and data updates

Bluetooth is used only to connect and communicate with your authorized device. We do not use Bluetooth for:

Background tracking of your location
Advertising or marketing purposes
Connecting to unknown or unauthorized devices
Collecting data unrelated to your wearable device

Bluetooth functionality remains inactive unless you explicitly initiate device pairing or data synchronization.

2. How We Use Your Information

We may use the information for:

Providing core app functionality
Connecting and synchronizing with wearable devices
Displaying and analyzing your health data
Improving the app and user experience
Personalization and analytics
Customer support
Security and fraud prevention
Legal compliance

We do not sell your personal data.
We do not use health, location, Bluetooth, or camera data for advertising.

For users in the EU/EEA, we process data under:

Consent
Contract performance
Legitimate interests
Legal obligations

4. Data Retention

We retain data only as long as necessary for:

Providing services
Security
Legal compliance

You may request deletion at any time.

We may share data with:

Cloud providers
Analytics services
Third-party integrations (such as Apple Health/HealthKit)
Law enforcement (only when legally required)

We do not share personal or health data with advertisers.

6. International Data Transfers

Your data may be processed on servers outside your country.
We use secure transfer mechanisms such as Standard Contractual Clauses (SCC).

7. Children’s Privacy (COPPA)

We do not knowingly collect data from children under 13.
If you believe a child has submitted data, contact us to delete it.

You may request to:

Access your data
Correct your data
Delete your data
Restrict processing
Object to processing
Withdraw consent
Request data portability

9. Security

We use industry-standard security measures:

Data encryption (HTTPS)
Secure storage
Access control
Monitoring

No method is 100% secure.

10. Third-Party Services

Our app may include integrations such as:

Google Firebase
Apple HealthKit / Google Fit
Analytics SDKs

Each service has its own privacy policy.

For HealthKit:
We only use HealthKit data to provide health and fitness features.
We do not use HealthKit data for advertising or share it with third parties.

11. Changes to This Privacy Policy

We may update this policy.
We will notify users via app updates or in-app messages.

12. Contact Us

If you have questions:

Email: dekang@xnystaplers.com
Company: XNY
Address: Changzhou, China